Getting Started—Organizational Assessment
Here are the first steps that your hospital will need to undertake to launch its participation in the No Place Like Home Campaign.
- Hospital CEO selects a team leader to lead the improvement work.
- The CEO and team leader communicate throughout the organization the reasons for engaging in the No Place Like Home Campaign and their hospital's goals for the campaign. (An internal communication kit will be provided.)
- The CEO and team leader communicate with community stakeholders (such as long-term care facilities, physician clinics, home health agencies, etc.) regarding the No Place Like Home Campaign to engage them in the work.
- Leadership identifies and selects a physician champion
- The team leader convenes a Continuum-of-Care Team and a Working Team. Depending on the size and structure of your organization, you may want to form a Continuum-of-Care Team that meets monthly and a Working Team that meets weekly to develop and implement the improvements. In some organizations this may be one team that meets frequently.
- Complete an organizational assessment.
- Select the key area or areas to begin the work. Your Resource Consultant can assist with this process.
- Provide organizational resources to accomplish improvements.
Note: If you have work underway in reducing readmissions, you can build on your existing work.
Begin Your Organizational Assessment Now
Below are resources and tools to guide you through your organizational assessment
Getting Started and Organizational Assessment recorded Webinar
Webinar Recording
Presentation Handouts
Organizational Assessment Guide and Tools
- Organizational Assessment Guide Overview (Provides information on documents below)
- 5 Key Areas Known to Reduce Avoidable Readmissions
- Reflective Summary Discussion Questions
- List of Typical Failures in Hospital Discharge
- SWOT Analysis (Strengths, Weaknesses, Opportunities, Threats)
- Discharge Preparation Checklist
- Organizational Assessment Tools Overview (Provides information on documents below)
- Population Health Worksheet
- Admission Assessment Observation Tool
- Discharge Observation Tool
- Patient Discharge Teaching Observation Tool
- Process Mapping/Value-Stream Mapping
- Cause-and-Effect Diagram (Fishbone)
- 5-Whys Worksheet
- Chart Review of Patients Who Were Readmitted
- Care Transitions Abstraction Template
- Hospital Readmission Review
- Interviews With Patients, Family Members, and Care Team Members
- Return On Investment (ROI) Analysis and Calculator
- STAAR Financial Impact Diagnostic Tool
